testingsense.com

vthakur · Joined: 29 Aug 2007 Posts: 8

Can you define the website quality and reliabilty..?

prashar · Joined: 29 Aug 2007 Posts: 15

Dimensions of Quality: There are many dimensions of quality; each measure will pertain to a particular WebSite in varying degrees. Here are some common measures:

*Timeliness: WebSites change often and rapidly. How much has a WebSite changed since the last upgrade? How do you highlight the parts that have changed?

*Structural Quality: How well do all of the parts of the WebSite hold together? Are all links inside and outside the WebSite working? Do all of the images work? Are there parts of the WebSite that are not connected?

*Content: Does the content of critical pages match what is supposed to be there? Do key phrases exist continually in highly-changeable pages? Do critical pages maintain quality content from version to version? What about dynamically generated HTML (DHTML) pages?

*Accuracy and Consistency: Are today's copies of the pages downloaded the same as yesterday's? Close enough? Is the data presented to the user accurate enough? How do you know?

*Response Time and Latency: Does the WebSite server respond to a browser request within certain performance parameters? In an e-commerce context, how is the end-to-end response time after a SUBMIT? Are there parts of a site that are so slow the user discontinues working?

*Performance: Is the Browser --> Web --> ebSite --> Web --> Browser connection quick enough? How does the performance vary by time of day, by load and usage? Is performance adequate for e-commerce applications? Taking 10 minutes -- or maybe even only 1 minute -- to respond to an e-commerce purchase may be unacceptable!